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Nissan launches Quick Voice of the Customer

Nissan launches Quick Voice of the Customer


Nissan launches “Quick Voice of the Customer” campaign to enhance customer experience Customers can instantly voice their feedback on the Nissan Innovation app     

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Nissan in Thailand recently launched its Quick Voice of the Customer (Quick VOC) campaign to receive immediate feedback from customers on a range of topics.

Customers who download and register using the Nissan Innovation app, can take the interactive customer satisfaction survey to provide instant feedback. This will help the company continue to improve its customer care.   

The Nissan Innovation app for iOS and Android devices can be downloaded from the App Store and Google Play, respectively.

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Those customers providing feedback on the sales and aftersales services they received, stand a chance to win special prizes worth more than three million baht.

“Our goal is to put our valued Thai customers at the heart of everything we do, and this campaign allows us to quickly receive, and respond to customer feedback,” said Teeraphan Laongsri, vice president of after sales for Nissan in Thailand.

Nissan customers who buy a new Nissan vehicle or bring their car in for service and maintenance at any Nissan dealership countrywide, can participate in the Quick VOC campaign by completing the customer satisfaction survey on the Nissan Innovation app, from today until 30 April 2019. 

Lucky draw prizes for participating customers buying a new Nissan vehicle during the promotion period include a Nissan Note, Samsung Galaxy Note 9 smartphones, and Starbucks cards. Those customers receiving maintenance services on their vehicle will stand a chance to win Samsung Galaxy Note 9 smartphones, Garmin watches, and Starbucks cards. 

The prize draws will take place at Nissan Motor (Thailand) Co., Ltd, Samut Prakan province, on 18 June 2019 and the winners will be announced on the Nissan Thailand Facebook page on 25 June 2019.